Privacy Policy

Information about how Beanternet collects and protects your data

Last updated: 11.12.2025

1. Introduction

This Privacy Policy explains how Beanternet GmbH (“we”, “us”, “our”) collects, processes, and protects your personal data when you use our online store, create an account, upload a profile picture, post product reviews, ask product questions, or place orders. We comply with the GDPR and all applicable data protection laws.

2. Data We Collect

2.1 Account Information

When creating an account, we collect:

• First and Last Name
• Email address
• Password (securely hashed and never stored in plain text)
• Profile picture (optional)

2.2 Order & Delivery Information

To fulfill your orders, we collect:

• Full name
• Billing & shipping address (same address field)

We do not collect a phone number.

2.3 User-Generated Content

If you interact with our community features, we collect:

• Product reviews
• Questions about products
• Uploaded profile images

2.4 Payment Information

• Invoice via email (bank transfer / prepayment). We will send you an email with the payment details. The order is shipped only after payment is received.

2.5 Technical & Usage Data

We collect:

• IP address
• Browser and device information
• Cookies for session handling, login, and analytics
• Security and error logs

3. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Manage your user account and login sessions
• Allow you to publish reviews, questions, and upload profile images
• Provide customer support
• Improve our website and services
• Fulfill legal obligations (e.g., tax and accounting)

4. Legal Bases (GDPR)

We process data based on:

• Art. 6(1)(b) – contract fulfilment (orders, accounts)
• Art. 6(1)(c) – legal obligations (tax laws)
• Art. 6(1)(f) – legitimate interests (security, analytics)
• Art. 6(1)(a) – consent (profile images, optional cookies)

5. Cookies

We use cookies for:

• Account login sessions
• Shopping cart functionality
• Basic website analytics

You may manage your cookie preferences in your browser.

6. Data Sharing

We share data only with service providers necessary to operate the store:

• Shipping companies
• Payment providers (if chosen)
• Email service providers
• Hosting and IT infrastructure providers

We never sell personal data.

7. Public Content (Reviews & Questions)

When submitting reviews or product questions:

• Your display name will appear publicly
• Your profile picture may appear publicly if you uploaded one

You may delete your content at any time.

8. Data Retention

We retain your data:

• As long as your account remains active
• As required by law (e.g., tax retention periods)
• Or until you request deletion when allowed by law

9. Security Measures

We protect your data with:

• Encrypted connections (TLS)
• Hashed passwords
• Restricted server access
• Security monitoring

10. Your GDPR Rights

You have the right to:

• Access your data
• Correct incorrect data
• Delete your data ("right to be forgotten")
• Withdraw consent
• Restrict processing
• Receive a copy of your data (data portability)
• File a complaint with a data protection authority

Contact us at: beanternet@support.org

11. Account Deletion

You may request deletion of your account at any time. We will delete or anonymize all personal data unless legally required to retain certain records.

12. International Data Transfers

If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses.

13. Contact Information

Beanternet GmbH
Address: {{Company Address}}
Email: beanternet@support.org
Phone: (not collected)